With payments, there will be times when members inevitably will request a refund of their purchase. But the good news is there is no reason to fear. One of the many admin benefits of using GroupSpot’s in-app payments is the ease of issuing a refund. Here’s how admins can action a refund:
1. Open your group menu and select Payments from the menu.
2. Locate the payment post you want to issue the refund and tap Manage in blue text.
3. Locate the member who is requesting the refund and tap into that row to access that member’s Payment Ledger on this particular payment post.
4. Tap on the blue reverse arrow icon with the $ sign inside to initiate the refund process.
5. On the next screen, admins can choose to refund in full or issue a partial payment. They will also be able to adjust the inventory if that needs a manual update. And they can leave a note for the member as well.
6. Tap the blue PROCESS REFUND button at the bottom of the screen to complete the refund process.
Regarding transaction fees on refunds, the outcome depends on how your group handles fees. If your group passes transaction fees on to members, the member requesting the refund will receive back their full payment (unless an admin issues only a partial refund) but not the transaction fee. If your group instead covers the transaction fees, GroupSpot absorbs the fee on the group’s behalf.
